Support

How can we help?

Welcome to Oui Chef support. Whether you're trying to sign in, snap a photo of tonight's dinner, fine-tune your dietary preferences, or sort out a subscription, we're happy to help. Most answers live in the FAQ below, but if you can't find what you need, a real person is just an email away.

Frequently Asked Questions

My magic-link sign-in email didn't arrive

First, check your spam or junk folder, and make sure you entered the same email address you signed up with. Magic links are single-use and expire after a short time, so if too long has passed, just request a new link from the sign-in screen and open the most recent email. Always tap the link on the device where Oui Chef is installed so it can deep-link back into the app.

I used Sign in with Apple — what about the private relay email?

When you sign in with Apple, you can choose to hide your email, and Apple gives us a private, anonymized relay address instead of your real one. That's completely fine — Oui Chef works normally with it, and any emails we send (such as magic-link sign-in emails or support replies) are forwarded to your real inbox by Apple. If you ever stop forwarding from that relay address in your Apple ID settings, you may not receive our emails.

How does photo-to-recipe work, and how do I get good results?

Point your camera at a dish or your ingredients, or pick an existing photo from your Photo Library, and Oui Chef recognizes the food and helps turn it into a recipe. The Camera or Photo Library permission is requested only when you actually use this feature. For the best results, use good, even lighting, keep one dish per photo, and fill the frame with the food rather than the whole table. Please note that your photo, along with relevant persona and recipe context, may be transmitted to our AI providers — OpenAI and Google (Google Vertex AI / Gemini) — which process it to recognize the food and generate the recipe. You can read exactly what is shared, and with which sub-processors, in our Privacy Policy.

How do I set or change my dietary preferences, allergens, and nutrition profile?

All of this lives in your Persona, inside the Station tab. There you can set dietary preferences (such as vegetarian, vegan, keto, low-sodium, high-protein, dairy-free, halal, or kosher), list allergens to exclude and ingredients you dislike, and edit your nutrition profile (height, weight, age, sex, and activity level) so Oui Chef can compute your daily calorie and carb, protein, and fiber targets. You can update these any time, and your plans and suggestions adjust accordingly.

A note on allergens

Allergen exclusions in Oui Chef are a best-effort aid, not a guarantee. Oui Chef is not a medical, dietetic, or nutrition-counseling service and does not provide medical advice. If you have a serious allergy, always verify every ingredient yourself before cooking or eating.

My cooking timers or notifications aren't firing

Make sure notifications are enabled for Oui Chef in iOS Settings under Notifications. Cooking-step timers use AlarmKit, so they can ring through silent mode to help make sure you don't miss a step — but they still rely on the app having notification permission. If timers or weekly meal-prep reminders still don't appear, toggle the permission off and on again, then restart the app.

Why does hardware registration matter, and how do I add my kitchen gear?

Oui Chef tailors its reheat protocols and prep steps to the equipment you actually own, so registering your hardware leads to more accurate times and settings — especially for reheating batch-prepped meals. To add or edit your gear, open the Station tab and update your kitchen hardware: you can register a microwave, oven, air fryer, rice cooker, or stovetop, along with their wattage or specs.

What is Oui Chef Pro, and how do I subscribe, manage, or cancel?

Oui Chef Pro is our auto-renewable subscription, available as a monthly or annual plan, that unlocks the full Oui Chef experience. You can subscribe from within the app, and payment is handled securely by Apple through the App Store — we never see or store your payment card details. To manage or cancel, open the iOS Settings app, tap your name, then go to Subscriptions (Apple ID > Subscriptions) and choose Oui Chef. If you reinstall the app or switch devices, use "Restore Purchases" on the Pro screen to recover an active subscription.

How do refunds work?

Because all purchases are processed by Apple, refunds are handled by Apple as well. You can request one through Apple's process at reportaproblem.apple.com. If you have trouble, email us at [email protected] and we'll do our best to point you in the right direction.

Managing Your Account & Data

You're in control of your information. You can view and edit your Persona — including your profile, dietary preferences, allergens, nutrition profile, and registered hardware — directly in the Station tab at any time. Your saved recipes, weekly meal plans, and shopping lists live in the Atelier tab.

Depending on where you live, you may also have the right to access a copy of your personal data, to receive it in a portable form, and to have inaccurate data corrected. You can see the full list in the "Your Rights" section of our Privacy Policy. To exercise any of these rights, email us at [email protected] and we'll help.

Delete your account

You can permanently delete your account and its associated personal data right inside the app. Open Station > Settings > Delete account and follow the prompts to confirm. This removes your account and the personal data tied to it, subject to any retention we are required to keep for legal reasons. If you can't access the app for any reason, you can also request deletion by emailing [email protected] from the address associated with your account.

Privacy

To learn what data Oui Chef collects, how it's used, and which third-party sub-processors — including the AI providers OpenAI and Google (Google Vertex AI / Gemini) — receive your data, please read our Privacy Policy.

Still need help?

If you didn't find an answer above, we'd love to hear from you. Reach out and we'll get back to you as soon as we can.